Banner Not Showing

If the consent banner isn't appearing on your website, here are the most common causes and solutions.

1. Script Not Installed

Check: View your page source and search for legalbanner.app. If the script tag isn't there, it wasn't added correctly. Fix: Make sure the snippet is in your site's section. See Installing the Cookie Banner for platform-specific instructions.

2. Wrong Site ID

Check: Compare the data-site-id in your script tag with the Site ID shown in your dashboard under Settings. Fix: Copy the correct snippet from your site's Overview page.

3. Domain Not Added

Check: The banner only loads on domains registered in your site settings. Fix: Go to your site's Settings → Domains and make sure the exact domain (including www. if applicable) is listed.

4. Banner Already Dismissed

Check: If you've already accepted or rejected cookies, the banner won't show again. Fix: Clear the lb_consent cookie and lb_consent_ls localStorage entry, then refresh the page.

5. Ad Blocker Interference

Check: Some ad blockers block cookie consent scripts. Fix: Disable your ad blocker temporarily and refresh. If the banner appears, the ad blocker is the cause. Most visitors won't have this issue.

6. Content Security Policy (CSP)

Check: Open your browser's developer console (F12) and look for CSP errors. Fix: Add legalbanner.app to your Content Security Policy's script-src and connect-src directives:

``script-src 'self' https://legalbanner.app; connect-src 'self' https://legalbanner.app;``

7. Banner Not Published

Check: If you haven't published your banner configuration yet, there's nothing to display. Fix: Go to your site's Banner tab and click Publish.

Still Not Working?

If none of the above solves the issue, open a support ticket and include:

Your site URL
Your Site ID
A screenshot of the browser console (F12 → Console tab)